Offer agents more comfort and reduce your training needs with an ultra-intuitive interface giving access to customer data and journey history in a single interface.

Agent experience, 
a key factor in customer satisfaction

Improve your agility and customers’ satisfaction with skill-based routing, combined with an IVR modifiable in real-time 

INTELLIGENT ROUTING

Our predictive dialer automatically calls your contacts at the best time to increase agent productivity and customer reachability

VOICE AND SCREEN RECORDING

Oversee customer experience quality and support agents thanks to the native, secure phone call and agent screen recording tool

POWERFUL PREDICTIVE DIALER

25 YEARS 
CUSTOMER RELATIONSHIP EXPERTISE
 

A complete and flexible contact center solution for more agile agents and satisfied customers

Omnichannel customer experience

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Manage your inbound or outbound customer conversations seamlessly on all channels-voice, email, web form, SMS, chat, and social media – via a single intuitive interface.

Optimize your campaigns and agent productivity in real time with customizable dashboards.

Real-time control of your performances

Integration with your CRM

Implement the market’s leading solution to manage your inbound and outbound customer interactions in a single and intuitive interface, no matter the communication channel. For a quality customer and agent experience.

Your Cloud and Omnichannel Contact Center Software

Flexible cloud or on-premise solution

Deploy a flexible solution that adapts to your needs – whether your agents work remotely or on several sites.

1400+ 
CUSTOMERS IN 47 COUNTRIES

1+ BILLION 
INTERACTIONS MANAGED PER YEAR

The leading contact center solution for customer service and telemarketing

Personalize your interactions by accessing complete customer files, in a single interface integrated into your CRM or industry ERP tools.

Omnichannel

Contact Center Solutions

A complete and intuitive contact center solution for your customer service and outbound call campaigns.

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Choose the leading technology for your contact center

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Omnichannel Contact Center Solutions